Policies
Booking
Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. For all new clients, a credit card guarantee is required at the time of the booking.
Check In
All new clients, please check in at the front desk at least 10 to 15 minutes prior to your scheduled appointment to complete a new client intake form.
Cancellation Policy
For all appointments, a 24-hour notice of cancellation is required to assist us in rescheduling the appointment and notifying our therapists. Half of the balance of all treatments booked will be charged for any appointments canceled with less than 24 hours’ notice or for any no-call/no-show appointments.
Scent Free Facility
We are a “Scent Free Space”. Please leave your fragrances at home. The chemicals used in scented products can make some people sick, especially those with sensitivities, asthma, allergies, and other medical conditions.
Payment
We accept all major credit cards. Prices listed do not include local sales tax. We DO NOT accept cash payment for treatment, but you may tip with cash directly to our therapists or choose to include the tip on a credit card. We also accept local checks for payment.
Etiquette
To ensure that all guests can enjoy the peaceful sanctuary of High Desert, we respectfully request that all visitors keep noise to a minimum while in the building. Cellular phones and electronic devices are to be muted while in the treatment rooms and lobby area.
Gift Certificates
High Desert Gift Certificates for treatments are available at the front desk.
Parking
We have a private parking lot on the North side of our building with limited spaces available on a first come first serve basis. These spaces are available during your session only and all vehicles must be moved upon the completion of your treatment.
Valuables
The management accepts no responsibility for the loss of money or valuables of any kind brought into the premises or while your vehicle is parked in the parking lot.
Walk-ins & Same-day Appointments
We usually can accommodate walk-ins and same-day appointments.
Pet Policy
For the health and safety of all clients, pets are not permitted in the clinic. Trained service animals assisting individuals with disabilities are welcome in accordance with the Americans with Disabilities Act (ADA).
